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If you already possess a valid eVisa/ETA, another application cannot be lodged until it expires or is canceled.
You cannot obtain a new eVisa/ETA while being in this local country. You should be outside.
If your application is not approved it will be referred to the nearest Overseas Mission or Embassies for further assistance.
The local citizens are not allowed to guarantee a foreigner’s stay with eVisa/ETA. Foreigners must apply for eVisa/ETA either by themselves.
Write your full name as it appears in the ICAO line of your passport data page.