Universal Terms of Use


User Conduct: You are solely responsible for all codes, videos, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials that you upload, post, publish or email through our service. You are not permitted to use our service for the illegal purposes (including the violation of our data, privacy or the export control laws); interfere, modify or hack the integrity and performance of our service components

When we send you your Australian eVisitor/ETA, you have to verify immediately that all the document information is correct. You also must check that your passport is still valid for 6 months from the arrival date of your trip. Your Australian eVisitor/ETA will be sent by email and also accessible in your personal area. Australian eVisitor/ETA Service Team is not responsible for clients who do not receive our emails because of the incorrect email address.

Australian eVisitor/ETA Eligibility And Non-Eligibility


  • Approval for citizens with valid passports mentioned countries on our website at Check Requirements
  • Approval for passports having at least 6 months of validity when traveling to Australia


  • Not available to people on a blacklist, warning circular or other restrictive lists from Government of Australia
  • Not available to people endorsed on Parent's/Spouse's Passport i.e. each person should have a separate passport
  • Not available for Diplomatic/ Official Passport Holders or Laissez-passer travel document holders
  • Not available for International Travel Document Holders


* You need to see the detailed information at Visa Fee.

Our Responsibility

  • Processing and resending eVisitor/ETA on time
  • Supporting all the eVisitor/ETA information in 24 hours
  • In special cases, some additional documents may be required. This seems longer than usual, then we will inform you by email.
  • We are not in charge of any delay or loss because of the wrong email address supplied by applicants or in case the applicants do not notify us of that you have not received the approved letter.

Responsibility of Clients

  • Providing correctly your required personal information
  • Making full payment for our services
  • Signing the authorization form to confirm the transaction
  • Any change after paying the Government Fee will be charged as a new application.
  • You are required to notify us if you do not receive the letter in time. If you do not inform us of this within 3 days, the service is considered complete.


To extend the service or any portion thereof is made available for any fee, you may be required to provide Australian eVisitor/ETA Service Team information regarding your Credit/Debit Card or other payment instruments. You represent and warrant to Australian eVisitor/ETA Service Team that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information if having any changes (for example, the change in your billing address or Credit/Debit Card expiration date) that may occur.

If you disagree on any matter, you must notify our Australian eVisitor/ETA Service Team within sixty (60) days after the date that they charge you. We reserve the right to change our prices. Australian eVisitor/ETA Service Team may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received to Australian eVisitor/ETA Service Team thirty (30) days after the mailing date of the invoice. If not the services may be terminated.

There are two kinds of Australian eVisitor/ETA fees that you have to pay for getting your visa to Australia, including Service fee and Government fee:

Service Fee:

The service fee is the amount of cost that the applicants have to pay for our service during an Australian eVisitor/ETA processing from receiving and checking the applicant's personal information to collect the eVisitor/ETA from Australia Government and sending it to the applicant in order to get the stamp the airports or the landing border.

Government Fee:

Government fee is the amount that the applicants have to pay for the Government of Australia to process the application. Our system will automatically send you a confirmation email. You have to check carefully the applicant's information. After that, you have to pay the Government fee to finish your visa process when the information is all correct.


Australian eVisitor/ETA Service Team will only process the application after receiving the receipt of full fee payment. All fees and charges are payable in the currency nominated by Australian eVisitor/ETA Online Service Team, which is usually USD (United States Dollar). The clients are not authorized to withhold fees due to any service, guarantee or liability-related claims. In the same case, any right of offset on the part of the client is hereby excluded.

Service Regulations

The regulations on our website are able to be changed without notices. Australian eVisitor/ETA Service Team is not responsible for any delays or losses relating to such changes.

We will not be liable for any cost, damage, and expense from any fault or cause whatsoever, and including but not limited to liability for changes in the interruption, prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of the Australian Visa service fees paid by customer for visa processing, regardless of circumstances, whether or not Australian eVisitor/ETA Service Team had knowledge that such damages might be incurred and whether or not Australian eVisitor/ETA Service Team. Advisors may be responsible for the contribution caused.

We will not be responsible in any respect or for any amount of delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including the Government system being down).

We will not be responsible for any changes in the Government of Australia. We will not be responsible for the processing time of the Australian eVisitor/ETA because it is dependent on the Government system.

The requirements of the Australian eVisitor/ETA are established by the Government of Australia. They can be subject to be changed without any notice. While we strive to provide complete and current information, we can not guarantee that the information supplied is the most complete and current. Australian eVisitor/ETA Service Team is not responsible for such information.


  • Date: DD/MM/YYYY
  • Working days: all week except the holidays announced by the Government of Australia
  • Working hours: 24 hours

Refundable and Non-refundable Policy

We begin processing your application after we receive your full and correct required documents. Time of processing depends on types of your requirement (normal, rush,...), and not over the hours of that types of requirement. Time of processing may be longer due to the specific requirement from the government. We will inform you to fulfill that specific requirement, and we continue processing your application when we receive your fulfillment.

  • Service fee refund is guaranteed if the eVisitor/ETA processing is rejected from the Government.
  • After 3 hours we send you your visa, if you do not confirm, we will assume by default that you have already received your visa.
  • All refund requests have to be sent us within only 4 hours from the time of successful application submitted without any documents provided. After 4 hours or documents were provided, your visa application will be non-refundable. In some reasonable case, refund after 4h of document submission is acceptable. However, it depends on our decision. (see more information at refund policy).
  • All refund requests have to be sent to us before the time you send the supporting documents for your visa application. After that time, all refund requests will be refused.


  • If the approval letter has been sent to your email address, we will be unable to reimburse your visa’s fee.
  • If you change your mind about travel after your application has been processed, no fees will be refunded.
  • If the eVisitor/ETA is being processed, we and the Government of Australia have the same strict no-refund policy. There is no exception.
  • Flight tickets or reservations should not be purchased until your visa is secured to be your possession.


For any assistance, please call 24h professional support center below or send an email to expert@australiavisagov.com

- Hotline:

Australia Australia: +61 3 5294 0150

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